Welcome to our beauty haven! We’ve compiled answers to your most common questions about our premium cosmetics, global shipping, and shopping experience. Can’t find what you’re looking for? Our beauty-obsessed customer care team is always ready to help at [email protected].
About Our Products
What types of beauty products do you offer?
We specialize in premium cosmetics including Gels, Lip Glosses, Lipsticks, Pencils, Pomades, and Powders from Anastasia Beverly Hills. Each product is carefully selected to help you create flawless looks from brows to lips.
Are your products authentic Anastasia Beverly Hills items?
Absolutely! We only ship 100% authentic products directly from authorized distributors. Your luxury beauty experience begins with genuine Anastasia Beverly Hills cosmetics.
How are fragile items like powders and lipsticks packaged?
We take extra care with fragile items using special protective packaging to ensure your beauty treasures arrive in perfect condition, ready to elevate your makeup routine.
Ordering & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted.
How can I track my order?
You’ll receive tracking information via email the moment your order leaves our Phoenix headquarters. For Standard Shipping, you can follow your package every step of the way with DHL or FedEx tracking.
Can I modify or cancel my order after placing it?
We process orders quickly to get your beauty products to you fast! If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Shipping & Delivery
Where do you ship to?
We offer worldwide shipping (excluding some Asian and remote areas). Whether you’re in Paris or New York, we’ll bring luxury beauty right to your doorstep.
What are my shipping options?
🚀 Standard Shipping: Fast & Trackable (DHL/FedEx) – $12.95 USD – 10-15 days after dispatch
🎁 Free Shipping: Budget-Friendly (EMS) – FREE on orders over $50 – 15-25 days after dispatch
All orders take 1-2 business days to process before shipping.
Are there any additional fees for international orders?
We handle all necessary customs documentation for international shipments. While we don’t charge additional fees, some countries may impose import duties or taxes which are the customer’s responsibility.
Returns & Exchanges
What is your return policy?
We stand behind every product we ship. If you’re not completely satisfied, you may return items within 15 days of delivery for a refund or exchange (excluding shipping costs). Items must be unused and in original packaging.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address.
How long does it take to process a refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Shipping costs are non-refundable.
Promotions & Savings
Do you offer any regular promotions?
Yes! Take advantage of our weekly 30% off deals. Combine these with free shipping on orders over $50 for maximum savings on luxury beauty.
How can I stay updated on your latest offers?
Subscribe to our newsletter at checkout to receive exclusive beauty deals and updates about new products directly to your inbox.
Still have questions? Our beauty-obsessed customer care team is always happy to help!
Email us at: [email protected]
Our headquarters: 1409 Washington Avenue, Phoenix, US 85012