At Anastasia Beverly Hills Shop, we take pride in offering premium cosmetics that enhance your natural beauty. While we strive for your complete satisfaction, we understand that sometimes a product may not meet your expectations. Our Returns & Exchanges policy is designed to make this process as elegant and effortless as our luxury beauty products.

Important Note: For hygiene reasons, we cannot accept returns or exchanges on opened or used Lip Gloss, Lipstick, and Gel products. These items must be in their original, unopened packaging with seals intact to be eligible for return.

Eligibility Requirements

  • Items must be returned within 15 days of delivery
  • Products must be unused, unopened, and in original packaging with all seals intact
  • Original proof of purchase (order number) is required
  • Certain products are final sale (see exceptions above)

Return & Exchange Process

Step 1: Initiate Your Request

To begin the return or exchange process, please email our customer care team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Anastasia Beverly Hills Shop Team, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Details of item(s) for return/exchange: – Product Name: – Quantity: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Product Name: – Shade/Variant: Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, our customer care team will respond with:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once authorized, please ship your return to:

Anastasia Beverly Hills Shop
Returns Department
1409 Washington Avenue
Phoenix, US 85012

We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Refund Process

Timing

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Please allow additional time for your bank or credit card company to process the refund to your account (typically 3-5 business days)

Refund Method

Refunds will be issued to the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB)
  • PayPal payments will be refunded to your PayPal account

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

  • Exchanges are subject to product availability
  • You will be responsible for any price differences in exchanged items
  • Shipping costs for exchanges will be charged at standard rates unless the exchange is due to our error

International Returns

For our valued international customers (excluding Asia and certain remote regions):

  • You are responsible for all return shipping costs and any applicable customs/duties fees
  • We cannot refund original shipping charges for international orders
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected] with photos of the damaged item and packaging
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may require return of the damaged item

Our customer care team is here to ensure your complete satisfaction with our luxury beauty products. For any questions about our Returns & Exchanges policy, please contact us at [email protected].

Thank you for choosing Anastasia Beverly Hills Shop for your premium beauty needs. We appreciate your trust in our products and look forward to serving you again soon.