Shipping Policy

At Anastasia Beverly Hills Shop, we are committed to delivering luxury beauty products with the same elegance and care that goes into creating them. Our shipping and returns policies reflect our dedication to your complete satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to serve our global customers (excluding Asia and certain remote regions):

International Orders

For our valued international customers:

• You may be responsible for customs duties and taxes
• Delivery times may vary based on customs processing
• Original shipping charges are non-refundable for international returns

Returns & Exchanges

While we strive for your complete satisfaction with our premium cosmetics, we understand that sometimes a product may not meet your expectations. Our policy is designed to make returns as effortless as applying our luxury beauty products.

Eligibility Requirements

• Items must be returned within 15 days of delivery
• Products must be unused, unopened, and in original packaging with all seals intact
• Original proof of purchase (order number) is required
• Certain products are final sale (see exceptions above)

Return & Exchange Process

Step 1: Initiate Your Request
Email our customer care team at [email protected] with:

• Subject: Return/Exchange Request – Order #[Your Order Number]
• Your full name and contact information
• Order date and number
• Details of items for return/exchange (product name, quantity, reason)
• For exchanges: desired product name and shade/variant

Step 2: Receive Authorization
Within 2 business days, our team will respond with:

• Return authorization (if approved)
• Return shipping instructions
• Exchange options (if applicable)

Step 3: Ship Your Return
Once authorized, ship your return to:

Anastasia Beverly Hills Shop
Returns Department
1409 Washington Avenue
Phoenix, US 85012

We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Refund Process

Timing:

• Refunds are processed within 5-7 business days after we receive and inspect your return
• Please allow additional 3-5 business days for your bank or credit card company to process the refund

Refund Method:

• Refunds will be issued to the original payment method
• Credit/Debit Cards (Visa, MasterCard, JCB)
• PayPal payments will be refunded to your PayPal account

Note: Shipping fees are non-refundable unless the return is due to our error.

Exchange Process

• Exchanges are subject to product availability
• You will be responsible for any price differences in exchanged items
• Shipping costs for exchanges will be charged at standard rates unless the exchange is due to our error

Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately at [email protected] with photos of the damaged item and packaging
• We will arrange for a replacement or refund at no additional cost to you
• In some cases, we may require return of the damaged item